One of the main principles of GCOM’s work is exclusively official supplies, a proven quality product and an excellent service. Company’s concern is the providing of the necessary assistance and support to our partners at any stage of cooperation. That is why, when introducing a new brand to the Ukrainian market, we took care of creating a Technical Support service – Support GCOM engaging our own specialists and official representatives of GCOM Technology company.
We have carefully studied the Ukrainian market and the capabilities of our competitors, and we can say with confidence that no provider of telecommunication equipment, including world-famous brands, can boast of such a service.
So what actually Support GCOM is? Let’s see it in details.
Client’s personal account in Help Desk Technical Support System
Support GCOM is
- Consulting and operational technical support
- Training programs for network administrators on GCOM equipment
- Work with applications of any complexity
- 3-level system of processing the application
- Application execution control allows managing and tracking all stages of the application, online interaction with specialists, negotiating deadlines, etc.
- Exchange and provision of technical documentation (configurations, manuals, etc.)
- Replacement fund providing a similar model of equipment for use for the period of repair or diagnostics of the causes of breakdowns (the list of models is indicated in the product catalogue)
- Convenient means of communication (Skype, Viber, Telegram, etc.)
We cannot but rejoice at the fact that during the period of the technical support of Support GCOM in Ukraine there was not a single appeal or return due to a breakdown, which confirms the reliability and quality of GCOM equipment.
The range of the GCOM product line includes equipment for the complex construction of Ethernet and EPON / GPON networks, including:
- switching equipment for all levels: SoHo and PoE, access level (L2), aggregation and core (L2 +, L3);
- optical line terminals include solutions for EPON and GPON technologies, single and eight-unit form factors – chassis solutions;
- optical network units (ONU EPON / GPON) with various combinations of interfaces, such as LAN, WIFI, POTS, CATV, etc.
For more information on the products follow to the official websiteof Network Technologies Company, which is the exclusive distributor of GCOM equipment in Ukraine and Eastern Europe, or to the Catalogue on this site.
Support GCOM contacts:
phone: +38 (044) 221-01-80, +38 (063) 361-35-33 (Viber/Telegram)
E-mail: [email protected]
To enter your personal Client account in Help Desk system follow the link gcom.com.ua/en/support.
We also draw your attention to the fact that we await the calls and inquiries from customers on business days, from Monday to Friday, from 09:00 to 18:00 EET. In case that your question was sent on a weekend, the Technical Support engineers will definitely process your application during working hours.
GCOM, integrated solution for networks construction